With virtual work becoming the norm in a digital workspace, contact centers have expanded beyond physical infrastructure to assist customers anywhere, any time. Enhance customer experience and increase engagement of hybrid workforce. Lower operational costs and improve business resiliency using distributed contact centres.

Contact centers were traditionally characterised by dedicated physical infrastructure, specialized desk equipment for agents, and ten-to-six timings. Since the pandemic struck, contact centers could no longer be confined to these characteristics. In fact, modern contact centers share nearly nothing with traditional contact centers - except their objective. With virtual work being the norm, contact centers too have dispersed beyond walls and desks. With a distributed workforce connecting from anywhere, contact centers are now, by default, distributed contact centers. Here are five best practices for delivering excellence through a distributed contact center.

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